Single and 2-Stage | High Demand Heating

The Rheem Prestige Series™ High Efficiency single and two-stage RPQL/RPRL-JEZ Heat Pump can provide year-round heating and cooling comfort. The Rheem RPRL-JEZ matched with the RHPL air-handler, equipped with auxiliary heating elements for supplementary heat was designed especially for use with the Prestige Series™ heat pump. Together they provide systems capable of delivering a maximum HSPF (Heating Seasonal Performance Factor) of 9.5 in the heating mode or a maximum standard S.E.E.R. (Seasonal Energy Efficiency Ratio) of 17.0 in the cooling mode. These units offer comfort, energy conservation and dependability for single, multi-family and light commercial applications. The Rheem Prestige Series™ single and two-stage RPQL/RPRL-JEZ heat pumps are the result of an ongoing development program for improved efficiencies and a continued tradition of delivering the highest quality and efficiency. These units also contain the most advanced alternate refrigerant which contains no chlorofluorocarbons (CFCs), or hydro-chlorofluorocarbons (HCFCs), or other compounds that may leak from air conditioning systems and potentially harm the protective ozone layer of the Earth’s atmosphere.

The Comfort Control System™

The Comfort Control System™ provides on-board diagnostics and fault history by detecting system and electrical problems. It can also communicate system fault information to enabled thermostats. The integrated diagnostics with Active Protection™ prevents compressor operation when potentially harmful conditions are detected.

Diagnostics

Diagnostics comes installed in each Rheem Prestige Series™ model. The 7-Segment LED Display is exclusive only to Rheem products. The information-display quickly and accurately shows technicians the source of malfunctions, to reduce time required for a repair.

Operation

A compressor sound blanket is standard to provide your unit with a distinct competitive advantage for quieter unit operation. Units are equipped with a reliable single or two-stage operation for reliable precise temperature control providing ultimate comfort. Air is discharged upward away from bushes and shrubs. The discharge pattern of the top grille provides minimum air restriction, resulting in quieter fan operation.

Low Profile

The industries lowest profile design at just 33 inch [864mm] maximum height makes the unit less noticeable in your yard and is easily installed leaving room for optional equipment and optimal access for maintenance.

Cabinet and Design

Attractive, louvered wrap-around jacket protects the coil from yard hazards and weather extremes. Top grille is steel reinforced for extra strength. Cabinet is powder painted for all weather protection. The units are constructed with Pre-paint galvanized steel cabinets for added reliability and durability. All controls are accessible by removing one service panel. Removable top grille provides access to the condenser fan motor and condenser coil, for an easier time with service-ability. Combination Grille/Motor Mount secures the motor to the underside of the discharge grille. The grille protects the motor windings and bearings from rain and snow.

Durability

All models meet or exceed a 1000-hour salt spray test per ASTM B117 Standard Practice for Operating Salt Spray Testing Apparatus, to make sure they can withstand tough weather conditions.

High Demand Heating

4.3

Raha Roshenas

19:22 12 Oct 16

Honestly they are great. Asked for the cleaning and servicing yesterday, they came by today and they did exactly what I asked for! No secret prices or anything. They are an honest company and Ill recommend them to everyone I know. Ask for Alex!!

Sarah Jane Moores

21:50 09 Feb 17

Alex did an excellent job with our furnace! He and the office staff are great! I am Very happy client and will call them every year for our maintenance needs!

Sandro F

23:17 18 Jul 17

Mary R

22:28 10 Aug 17

Cathy Charron

23:12 09 Oct 17

One of the reviews was submitted by there Son Raha that is not being honest I know that is there son as I worked for this company

tara Yensen

05:02 14 Feb 18

I called this company in a panic this evening in regards to a furnace. They had a technician out within 45 minutes, didn't charge "after hours rates" and the technician was patient, explained everything so I could understand and fixed the issue at an extremely reasonable rate without trying to up sell and even fixed a gas valve that was installed upside down from a previous company. I felt I could trust Alex and I will have him or another technician in for future servicing and have made an appointment to have the gas fireplace looked at too. Finding a company that is honest, shows up when they are supposed to and fixes the issue at a reasonable rate is a company I will continue to use and refer to others. Thank you for giving me peace of mind this evening and for taking the time to explain things so I am not so intimidated by the furnace and know what to watch out for should problems come up. Thank you. Your service was 5 stars!!

Arman Farhangdoust

22:09 15 Feb 18

Fast service!

Brady Keeler

05:50 12 Jul 18

Alex as a technician and Mindy in the office have been such a huge help with all of our furnace needs. As new homeowners there was a lot to learn about our house, and when things started to go wrong with our furnace we were completely out of our realm of expertise. Along came High Demand, who quickly came in and solved all our issues, provided the best service and were so kind and tentative. We have learned so much about our new furnace and how it works, and 100% recommend them to anyone who is looking for a company to help with all your needs.

Stephanie Brough

00:02 07 Dec 18

“I wanted to send a quick note sending our appreciation for all the work that went into this job. You were an excellent help and we felt we were in good hands right from the beginning. Crew were fantastic. The guys were tidy, very respectful of the house, they worked well together and answered any questions that came up. It's great to have a crew as pleasant as this group was. I know without a doubt we would highly recommend High Demand Heating, both for the ease of dealing with the company itself and in the strengths of the people you employ. We really appreciate how smoothly this process went and would love for you to pass on our appreciation to the team and the owner of the company. Thank you!” Stephanie B.

Laura Ward

00:38 07 Dec 18

Genuine and Reliable Service It is nice when you can find a company with genuine good and reliable service. I have found their staff to be well trained and professional. Thanks for being available to us.

Dave Lifford

03:48 07 Dec 18

We had a great experience this week with High Demand heating. Our fireplace hasn't worked properly for years so I contacted Stephanie at High Demand on Facebook. A few messenger exchanges later we had an appointment for Monday at 10am. Monday at 10am, Alex, the technician was at the door which was a nice surprise. He cleaned out our fireplace, did some adjustments and our fireplace is working like a charm. : )

Chris B

20:49 16 Dec 18

Very disappointed with this company. Booked a maintenance appointment for a simple household furnace. $140 for a 20-25 minute appointment that consists of vacuuming a compartment that doesn't really connect to the furnace or ducting. I am sure there is some sort of value in having your furnace maintenance but not at these absurd prices. A week later with the drop in temperature, the furnace kept turning off. The unit needed to be restarted three times in one week. The thermastat is hardwired but the batteries were replaced anyways to rule out any simple issues. The furnace is approximately 5 years old and have never had an issue with it up until the "service" was performed on it. Followed-up with customer service (Stephani) to inform them of the issue within 2 weeks of the service appointment. Apparently they have a 30 day guarantee on all of their service calls. Stephani was more concerned about the invoice # which I presume was to figure out if it was already past the 30 day guarantee. I gave Stephani a run down of all the steps I had taken well before calling High Demand Heating for a second look at the furnace. I was informed they would get back to me the next day. That never happened. I gave them another day. Emailed them with the invoice # and requesting a refund. Extremely poor customer service and follow-up. Will be leaving a review with BBB as this is an unacceptable way to do business.

Tim Duncan

20:36 31 Dec 18

Amazing people, great service!

Randy Boruck

18:15 30 May 19

My 95 Year old neighbor with onset dementia was called by this conpany and told he needed to service his furnace. It is reccomended to do once a year. Well what the company didnt know, and my very good neighbor didn't remember, was that when his son was here 3 weeks earlier, he had the entire furnace system and ducting serviced. So when the technician gets there he starts to find things that need to be looked at. Hmmm Why were these not found 3 weeks ago. Its not like the furnace changed or has even been on sonce a thourough service. I came over to check when I was phoned by another concerned neighbor. I questuoned the technician who didnt have a reasonable explanatuon how or why this was not found if it appeared to him to be such a problem. Really guys? Taking advantage of our seniors!!!! Told him to put it back together and beat it. Jack offs!!!!

Simran Pannu

22:31 07 Oct 19

I booked with Stephanie via Facebook for a gas fireplace service. The technician showed up an hour earlier than I was expecting him, luckily I was home. He did a great job on keeping my living room clean while he worked and my gas fireplace works wonderfully. Thank you!

farshid borhan

22:55 20 Oct 19

They are the best technician and professional and also great customer service !!!! Thank you for every thing

mashal EB

01:34 02 Dec 19

I Live in Pitt Meadows I had a problem with my hot water tank it was leaking I called the high Demond plumbing on Maple ridge because they change my furnace too about 3 months ago I was so happy with their job. Alex change the hot water tank in my house and he come on Sunday his day off with no extra charge, reasonable prices I’m so happy with there service, the staff are super friendly great and fast service special thanks to Alex. Thank you. Mashal

Bonnie Crozier

00:30 27 May 20

Carey was on time, professional and reasonably priced for sure.

Colleen Estridge

14:52 01 Oct 20

We booked with Stephanie for a service on the furnace and fireplace. We were very pleased with the rep that came out. He was very professional and efficient. He explained some things to us that we were not aware of regarding the gas fireplace and this information was indeed very helpful. You learn something new everyday. The pricing was fair and even better with the Fortis rebate. I would not hesitate to recommend this company at all. We will be using them again.

Sheila McCrindle

23:15 03 Oct 20

The technician arrived early, he was very professional, he showed us and explained everything he did and why. The service was great and very reasonable for the time spent with our home. We will definitely hire this company for service again. Thank you so much for a job so well done.

Olga Kuznetsova

20:21 15 Oct 20

DO NOT DEAL WITH THIS COMPANY! SCAMMERS ALERT! We have dealt with this company for years for annual furnace maintenance, and got them to install a new furnace and boiler - all without a hitch. We now ordered installation of a high-efficiency gas fireplace from this company. The price quoted was $5,500. The price was a bit steep, so we asked for a reason for that. The reason we were given is that the installation techs have to get up on the roof, and put the lines in. So we thought: let's replace both fireplaces and get a break on the labour component. Well, not so fast. We were told there would be no discount for doing two fireplaces at the same time. After some bargaining back and forth, we got a discount of $200 and the Company paid for permit. So we decided to go ahead, as we really needed to get the fireplace downstairs done before the winter. The Company asked for 50% downpayment - that's reasonable. The amount that they did collect as a downpayment was actually much higher than 50%, but I did not thought much of it - I was distracted on a work phone call, and we've been using their services for so long, that I did not even think twice - final settlement will take care of it, not a big deal, right?! Well, not so much as we found out. Installation was done one week later. But the installation tech did not collect the payment, like they normally would. Instead, he said the office would call me. Again, I did not think twice about that. The office called - on Thanksgiving Day, which was odd. But again, did not think twice of it. At the moment of the call, I did not have the invoice handy, so I just gave them verbal permission to charge me for the balance owing. They charged me $736.50 MORE!!! I noticed the charge right away (I get bank alerts) and by that time I located the invoice. So I called the office to point out the error. The response I got was "we don't know, a girl in accounting did it, we will look into it". Three days later, the transaction is now finalized with the Visa, and no correction took place. I called them back, and the response I got from the person on the phone "I don't know, I don't work here, I am just answering the phone, accounting did it and we have no idea". This points out complete negligence in handling customer payments and blatant disregard for their customers. Very sad. We will never deal with this company again. All we got is a tone of stress, ruined holidays and hours wasted on the phone.

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